COVID 19 Measures


At Hotel Reliance, your safety and well-being have always been our top priority. As the world grapples with the challenges posed by the COVID-19 pandemic, we remain steadfast in our commitment to providing a safe and secure environment for all our guests and staff members. In this dedicated “COVID-19 Measures” page, we would like to outline the comprehensive steps we have taken to ensure your peace of mind during your stay with us. Rest assured that every precaution has been taken to create a hygienic and sanitized space, allowing you to enjoy a worry-free experience at Hotel Reliance.

Stringent Hygiene and Sanitation Practices

To maintain the highest standards of cleanliness, we have implemented enhanced hygiene and sanitation protocols throughout the hotel premises. Our dedicated housekeeping team diligently follows rigorous cleaning procedures, utilizing hospital-grade disinfectants in all guest rooms, common areas, and high-touch surfaces. Special attention is given to frequently touched objects, such as doorknobs, elevator buttons, handrails, and light switches, which undergo regular sanitization.

To ensure optimal cleanliness, we have increased the frequency of cleaning and disinfection in all public areas, including lobbies, restaurants, fitness centers, and spa facilities. Our ventilation systems are regularly maintained to provide a constant flow of fresh air. Additionally, hand sanitizing stations have been strategically placed throughout the hotel for your convenience and safety.

Well-Trained and Health-Conscious Staff 

We believe that our staff members are our most valuable asset, and their health and well-being are of utmost importance. All our employees undergo comprehensive training programs on proper hygiene practices, including regular handwashing, proper use of personal protective equipment (PPE), and maintaining physical distancing. Our team is fully equipped with face masks, gloves, and other necessary protective gear to ensure their safety and yours.

Guests are welcomed by our staff members with contactless greetings, emphasizing our commitment to physical distancing measures. Our team is readily available to address any concerns or queries you may have, ensuring a seamless and comfortable experience throughout your stay.

Contactless Services and Digital Solutions

To minimize physical contact and ensure a touchless experience, we have implemented various contactless services and digital solutions. Our online reservation system allows you to book your stay and make payments effortlessly, reducing the need for physical interactions. Upon arrival, our streamlined check-in process allows you to complete the necessary formalities with minimal contact.

In-room dining options have been enhanced, offering a wide range of delectable dishes delivered directly to your door. Our digital menus and room service ordering platforms enable you to explore culinary delights without leaving the comfort of your room.

Flexible Booking and Cancellation Policies 

We understand that travel plans may change unexpectedly during these uncertain times. To provide you with peace of mind, we have implemented flexible booking and cancellation policies. Should you need to modify or cancel your reservation due to COVID-19-related circumstances, we offer flexibility in rescheduling or providing refunds, subject to the terms and conditions of your reservation.

Local Health and Safety Guidelines

In addition to our stringent measures, we closely adhere to the guidelines and recommendations set forth by local health authorities and government regulations. We continuously monitor and update our protocols to align with the latest developments and best practices. By staying informed and proactive, we ensure that our guests and staff are protected to the highest possible extent.

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